1. Products
1.1 Each display is designed uniquely by our professional florist. Please note that due to seasonal availability, our florist may substitute flowers for a suitable alternative.
 
1.2 Vases and containers shown in pictures are not included unless otherwise stated.
 
1.3 To ensure longer lifespans, certain flowers and plants may be delivered in bud.

1.4 Some flowers or plants may be harmful or poisonous. If you require further information before submitting an order please Rachel Payne on 07835 398684 or email info@rachelpayne.com.

1.5 Products are delivered next day unless another delivery date is specified.

2. Prices
2.1 Prices include delivery to local Teesside addresses. Please call Rachel Payne on 07835 398684 or email info@rachelpayne.com for delivery costs to other addresses.
 
2.2 Quotations for weddings, funerals and corporate displays are valid for 30 days or until the date of the event once an order has been placed and deposit received.

3. Orders and Payment
3.1 All personal details, including accurate postcode, together with those of the intended recipient and all necessary payment, must be provided before an order can be processed.

3.2 We accept payment through the website via secure PayPal or by phone by all major credit cards.

4. Delivery
4.1 Orders confirmed by 1.00pm can be arranged for next day delivery to Teesside addresses.
 
4.2 Orders placed on Sundays or bank holidays will be processed the next working day.
 
4.3 We will endeavour to deliver your order as instructed. Please provide a daytime contact telephone number where we can contact you in case any delivery problems are encountered.

4.4 Where delivery is requested to offices, funeral homes, hotels or other location, the signature of a third party may be taken as proof of delivery.

4.5 If the intended recipient is not present, has moved, or refuses to accept the item, we do not accept responsibility for delivering your order. We will contact you in this case to arrange redelivery. Charges will apply for re-delivery.

5. Cancellation
5.1 Cancellations may be made with 48 hours notice before the agreed delivery date. Please call us on 07835 398684 or email info@rachelpayne.com to make a cancellation.

6. Customer Services
6.1 We hope you will be delighted with the service you receive from Rachel Payne Professional Florist and we very much like to hear your comments. If you would like to contact us, please email info@rachelpayne.com.

6.2 If you are not entirely satisfied with our service, please do not hesitate to contact us on 07835 398684 or email info@rachelpayne.com.